Learn how to effectively report a bug
If something is not working in coherence, you can help us greatly by reporting a bug. Reporting a bug with the right details can greatly improve the chances that it will be fixed soon.
We collect bug reports in our community forums, in the Bug reports section.
In case you are not following the bug report flow, you can choose the coherence > Help > Community Forums option to go to our forums.
If you aren't logged in you will be asked to log in or register first. You can login with the same account you use to view the coherence Dashboard, no need to create a new one.
Once you are logged in, open a new thread in the Bug reports section, and describe your bug.
To get started, you can open the bug report dialog using the top menu item coherence > Help > Report a Bug...
A dialog containing two choices appears on your screen.
You will be prompted to generate an archive containing diagnostics information for more effective debugging. You also have an option to skip this step.
Pick whatever location you want to save your diagnostics file - for example your Desktop.
Next you will be prompted to include an Editor.log file, if you wish.
Finally, you will get the option of reporting your bug in the coherence community forums (which is our preferred way) or via Discord.
You can use the following template to create an informative bug report:
If you have generated a diagnostics file that you can share with the team, you can also let us know about this in the thread or post a link to it directly (uploading it to Google Drive or similar).
When you get a response from a member of the coherence team in the thread, you can share the diagnostics file with them directly, if you want to avoid having the files being accessible to everyone.
