Report a bug

Learn how to effectively report a bug

If something is not working in coherence, you can help us greatly by reporting a bug. Reporting a bug with the right details can greatly improve the chances that it will be fixed soon.

We collect bug reports in our community forums, in the Bug reports section.

In case you are not following the bug report flow, you can choose the coherence > Help > Community option to go to our forums.

If you aren't logged in you will be asked to log in or register first. You can login with the same account you use to view the coherence Dashboard, no need to create a new one.

Once you are logged in, open a new thread in the Bug reports section, and describe your bug.

Reporting from the Unity SDK

To get started, you can open the bug report dialog using the top menu item coherence > Help > Report a Bug...

Optional: Generate the Diagnostics.zip

A dialog containing two choices appears on your screen.

You will be prompted to generate an archive containing diagnostics information for more effective debugging. You also have an option to skip this step.

Pick a save location

Pick whatever location you want to save your diagnostics file - for example your Desktop.

Include Editor.log

Next you will be prompted to include an Editor.log file, if you wish.

Report the bug

Finally, you will get the option of reporting your bug in the coherence community forums (which is our preferred way) or via Discord.

Writing a good bug report

You can use the following template to create an informative bug report:

### Description, details and error message(s)
_Details here of what happened_
_Add any error message you've gotten in the Unity console, or in coherence server logs_

### Expected behaviour
_Details here of what should have happened_

### Screenshots
_If applicable, add screenshots to help explain the problem_

### How to reproduce

#### Reproduction rate:
_(Choose one, or describe it yourself)_
Once / Sometimes / Every time

#### Steps:

1. step
2. step

### Environment

SDK version:
Unity version:
OS/Platform:

If you have generated a diagnostics file that you can share with the team, you can also let us know about this in the thread or post a link to it directly (uploading it to Google Drive or similar).

When you get a response from a member of the coherence team in the thread, you can share the diagnostics file with them directly, if you want to avoid having the files being accessible to everyone.